Terms and Conditions
Whilst every effort has been made to ensure that the information contained on our website is accurate and up to date, Bodypower Sports Ltd cannot be held liable for any errors, omissions or price changes. This is due to continuous product development specifications, possible colour changes and we may also substitute a product for one of similar or better quality. Please confirm upon placing your order. (E & OE.)
All products are subject to availability.
All products are delivered flat packed and will require assembly by you. Installation may be available for an additional charge.
Product content, videos and blogs found on this website, as well as our social media channels, contain information relating to fitness equipment and workout routines. This content is intended as general information only, and is not to be taken as personal advice. We recomend consulting a doctor before changing your exercise routine or using new equipment. Using fitness and strength equipment has inherent risk, and users should always proceed with safely and with caution.
Website 35 Day Return Guarantee
Our Returns Policy can be found here.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a right to cancel your order for any item purchased from our website for a full refund. This does not apply to items made to your specification, perishable goods or goods purchased in store.
Bodypower Sports Ltd
13 Gate Lodge Close
Round Spinney
Northampton
NN3 8RJ
If you cancel your order in writing after it has been shipped but not yet received or you refuse to accept the delivery, then you are responsible for all return freight charges to Bodypower Sports. If you refuse to accept delivery of your order because it has arrived damaged you will not be charged for its return. If you cancel your order in writing within 14 days of delivery of your item(s), it is your responsibility to return the item(s) to FBodypower Sports at your expense. You must ensure that the goods are securely packed and insured against loss or damage and the goods arrive in an as new, saleable condition by a carrier that requires a signature as proof of delivery.
Delivery Information
All orders over £99 are delivered FREE to mainland UK addresses (exclusions apply).
Click and collect orders (including ex-display items) can not be paid for with Paypal, V12 Finance, Google Pay or Apple Pay. Please select an alternative payment method.
We instruct our delivery companies not to leave products in "safe spaces". If you instruct the delivery company to leave the parcel in a "safe space", e.g. via the delivery company's website, we can not be held liable for parcels that are stolen, lost, or damaged.
In rare circumstances, deliveries, installations or service visits may be delayed due to unforeseen events; in this event, we are unable to offer monetary compensation.
Due to the size of some delivery vehicles, Bodypower Sports or any carriers delivering on behalf of us must be informed of any restrictions regarding access for the delivering vehicles and access to the property. This includes but is not limited to: steps (including those that require climbing to gain access to the property entrance), any overhanging/low trees/shrubs, steep driveways, narrow lanes, tight bends or any other restrictions that may make it difficult for the delivering vehicle to gain access to the point of delivery. Bodypower Sports will not accept any claims for compensation arising from non/failed/refused delivery of any item where the carriers or we were not made aware of any points regarding access restrictions. In the event that the item is refused/cancelled due to these restrictions, the customer is liable for all carriage charges.
Collection of faulty products
Under the Consumer Rights Act you have a legal right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund 30 days from the date you buy your product.
In the event of an item being received that either develops a fault or is found to be faulty upon delivery, we will arrange to have this item collected free of charge or an engineer to call at the discretion of the manufacturer. Items for collection must be packed in secure appropriate packaging and be made available for collection by our carriers within 24hrs of you notifying us that they are faulty. If when the carrier arrives to collect the goods they are found not to be available/ready, a charge, which will be payable by you, will be made for the carrier to recollect. Once the items are received back, we will inspect the product(s), and if necessary arrange to send out a replacement product.
Please note: if the product is found on inspection not to be faulty on its return to us, we may send this item back to you, and all delivery charges will be payable by you. If proof of purchase cannot be shown, then we reserve the right to charge for any/all repairs. Goods purchased in store are exchanged at the manager’s discretion and may be subject to a cancellation charge.
Installations
Please find our installation terms and conditions here.
Privacy Policy
Our Privacy Policy can be found here.
Warranty Information
All products on our website and in our catalogues are covered by a manufacturer's warranty. If you are using any of the products in an environment other than in a residential house, you must check to see if the product you are purchasing has a warranty for the environment you are going to use it in. For example, a product with a "home use" warranty will have no warranty whatsoever if used in a Full or Light Commercial environment. If you are unsure as to which classification of usage you require, please ask and we will be happy to check if the chosen products are suitable. No manufacturer's warranty covers failure of a product if caused by unreasonable or abusive use, if the customer alters the product in any way or if the customer fails to provide reasonable and necessary care. Warranties typically extend only to the original purchaser, and can not be transfered. Warranties also vary from manufacturer to manufacturer; if you require clarification of the terms for particular products, we will be happy to supply these for you if not already detailed on the website.
Non UK Mainland Warranties (including Isle of Wight, Isle of Man, Channel Islands, Scottish Island Regions, Europe & ROW - Rest of World)
If you live outside the UK & Ireland, it is advisable that you check whether or not the product you are wishing to purchase will have warranty outside the UK & Ireland.
When ordering from Isle of Wight, Isle of Man, Channel Islands, or Scottish Island Regions, please be aware that you may need to cover the cost of shipping/returns when we supply parts in relation to your warranty. It is also unlikely that an engineer will be able to visit these locations.
Consumables
These consumable items are not covered by Body Power warranty.
Treadmills
Running Deck
Running Deck Cushioning Assembly
Motor Cowling
Rubber Components
Side Rails
Foam Grips
Decals & Transfers
Running Belt
Motor Brushes
Drive Motor
Incline Motor
Transport Wheels
Cycles
Pedals
Pedal Straps
Crank Arms
Bottom Brackets
Rubber Components
Saddle
Foam Grips
Decals & Transfers
Resistance Mechanism Cables
Resistance Servo Motors
Resistance Brake Pad
Transport Wheels
Climbers and Vertical Trainers
Foot Pedals
Foam Grips
Rubber Components
Decals & Transfers
Resistance Mechanism Cables
Roller Wheels
Transport wheels
Crosstrainers & Vertical Trainers
Foot Pedals
Saddle
Rubber Components
Foam Grips
Decals & Transfers
Resistance Mechanism Cables
Resistance Servo Motors
Roller Wheels
Transport wheels
Rowers
Seat Rails
Seat Roller Wheels
Footplates Straps & Buckles
Saddle
Rubber Components
Handle
Pull Strap
Recoil Bungee
Foam Grips
Decals & Transfers
Resistance Servo Motors
Resistance Brake Pad
Transport Wheels
Strength & Multigyms
Rubber Components
Foam Grips
Decals & Transfers
Resistance Mechanism Cables
Cable Pulleys
Pulley Bushings
Upholstery Pads
Leg Roller Pads
Transport Wheels
Seat Rails
Seat Roller Wheels
Footplates Straps & Buckles
Handles
Pull Strap
Adjustment Knobs & Handles
Your statutory rights remain unaffected by the consumer guarantee.
Waste Electrical And Electronic Equipment Recycling
If you are buying new electrical fitness equipment, we’ll recycle your old like-for-like equipment for free. Our head office in Northampton will accept your old equipment should you wish to make use of this scheme. The item you wish to return and recycle does not have to have been originally purchased from us, but it must be of an equivalent like-for-like type and size to the new product you are buying.
Why Recycle?
Unwanted electrical equipment is the UK’s fastest growing type of waste. Many electrical items can be repaired or recycled, saving natural resources and the environment. If unrecycled electrical equipment ends up in a landfill, hazardous substances can leak and cause water contamination.
Crossed-Out Wheelie Bin Symbol
To remind you that your old electrical equipment can be recycled, it is now marked with a crossed-out wheelie bin symbol. Please do not throw any electrical equipment (including those marked with the crossed-out wheelie bin symbol) in your bin.
How To Return Your Equipment
The WEEE (Waste Electrical and Electronic Equipment) item can be returned via a courier or in person and must be returned to:
Bodypower Sports Ltd
WEEE Returns Department
13 Gatelodge Close
Round Spinney
Northampton
NN3 8RJ
Additional Information
we do not offer a free WEEE collection service. Customers must return the WEEE item to us within 28 days of purchasing their new item.
Customers must obtain a return authorisation number before returning their WEEE item(s) to us. This must be requested in writing to:
Body Power
WEEE Returns Department
13 Gatelodge Close,
Round Spinney
Northampton
NN3 8RJ
Please ensure that you state your order number and details of the product(s) you wish to return.
If you need to recycle any other appliances yourself, visit Recycle Your Electricals Locator, or contact your local council to locate your nearest recycling site for waste electricals.
Competitions & Giveaways
For full information regarding all of our competitions and giveaways, please visit our dedicated competitions terms and conditions page.